Customer satisfaction is perhaps more relevant than ever today. Since then the e-commerce model has emerged, the customer has the flexibility and ease of switching to a new e-store at the click of the mouse. A variety of products are widely available at competitive prices across web stores. The efficiency and customer satisfaction are perhaps the attributes that will help an e-commerce store stand out of the crowd.
At Shops Basket, we understand that customer service can bring significant changes. This is the reason why we have adopted customer-centric policies that can be a difference-maker in the e-commerce industry.
Here are a few examples that will help you understand why our business policies are customer friendly.
Return Policy: At Shops Basket, we always care for a customer’s choice and preferences. At our web store, a free return policy is in place for buyers to return a product, if it does not meet their expectations. Many times, a customer fails to judge a product by merely seeing its images or just reading the description. In such a case, a buyer is free to return the product and the money will be refunded in his/her account. There is a window time to return the product and get a refund.
Customer Interactions: In the e-commerce domain, there are no fixed business hours. Online stores are open 24/7, and customers can visit your e-store anytime throughout the day. We at Shops Basket, we are available day and night to address a customer’s concern. Our customer care executives are always attentive to respond to customer queries. A buyer can get all relevant information from us and can do business at our web store in an informed manner and with confidence.
Inventory Management: Of course, an e-commerce store is different from a brick-mortar store, but proper inventory management is the key to retain customers. We hate to announce “out of stock” and update our inventory without losing time. If a customer will not find products of his/her choice in our web store, he or she may prefer to go to another e-store, and that will be a business loss for us. Moreover, we pay special attention to peak-period or seasonal demands, and stock up our inventory to meet such demands, during Diwali, Christmas, and other occasions.
Timely order fulfillment: Once a customer places an order online, he or she expects the product to be delivered at his/her doorstep without any delay. At Shops Basket, we leverage the technology to process orders and automate the fulfillment. Instead of relying on manual activities, our automated process makes sure the order is packed and shipped without any delay. Customers are provided with the tracking information to stay updated on the delivery process and also remain assured that the product is on the way.
Invoice & Billing: We always send invoices and sale receipts to a customer via email. This provides a customer with all the relevant information about their purchase and helps build us trust with them.
Customer Data & Analytics: At Shops Basket, we always value analytics, and which helps us facilitate customer satisfaction. With the help of the data, we have complete information about the shopping preferences of our customers. We can thus make better business decisions and think of the strategy of channelizing our resources to meet the goals of customer satisfaction.
We often believe that the key to our business success is to have a customer-centric policy. With the full-breadth of interactions with our customers throughout the business life cycle, we manage to achieve a higher customer satisfaction objective. By managing customer data and effectively planning resources, we are capable of making business decisions that go in favor of every customer we deal with. We also endeavor to enhance our digital capabilities in a countless manner to better serve our new and old customers.